Frequently Asked Questions
General
BodyBase is a boutique fitness concept offering innovative full-body workouts using our own custom-designed reformers. We focus on strength, control, and mindful movement through high-energy and low-impact class formats led by expert trainers.
White Studios feature mindful, low-impact classes such as Flow, Yoga, and Mind Body. These classes focus on alignment, mobility, flexibility, and deep core engagement.
Black Studios offer high-energy, dynamic classes such as Strength, Cardio, and HIIT, designed to build power, endurance, and full-body conditioning.
We currently operate studios in:
Rotterdam City
Rotterdam Hillegersberg
Amsterdam De Pijp
Amsterdam Zuid
Dubai
Each studio offers a different combination of class types based on equipment and layout.
Booking , Classes & Attendance
You can book all classes through the BodyBase App through Momence. Simply create or log in to your account, select your location, choose your preferred class, and confirm your spot.
If a class is full, you can join the waitlist.
When a spot opens, you’ll receive an email notification with a link to confirm your booking.
Be sure to check your email regularly so you don’t miss the update.
This typically happens when a filter is still active (trainer, class type, time, or location).
Clear all filters and refresh the schedule to view all available classes.
If sessions still don’t appear, contact customer service and we’ll help resolve it.
For your safety and to maintain a focused class environment, we do not allow late entry.
Please arrive 5–10 minutes early. Once class starts, the doors lock and missed classes count as a no-show or late cancellation.
You can cancel your class free of charge up to 8 hours before it begins.
If you cancel later than 8 hours or do not show up:
Unlimited memberships (VIP, FLEX, Off-Peak): €5 late fee
Lite Memberships, Credit Packages & Trials: 1 class credit deducted
Yes, you may take photos or short clips before or after class.
Please respect other members’ privacy and avoid filming anyone without their permission.
Wear form-fitting, stretchy activewear (leggings, biker shorts, fitted tops).
Avoid loose clothing or items with zippers or buttons that may snag the machine.
Focus on comfort, support, and free movement.
Yes — grip socks are mandatory for hygiene and safety.
You can purchase them in our studios:
Short grip socks: €9,50
Long grip socks: €14,50
Ages 16+ may attend independently
Ages 14–15 may attend with a parent/guardian present in class
Under 14: not permitted
Yes — BodyBase is suitable for all levels.
Please inform your trainer before class so they can provide safe guidance and modifications.
If your discount didn’t carry over during the system migration, please don’t cancel any payments through your bank or card provider — this may cause issues with your membership.
Instead, just email us at info@bodybasestudios.com.
We’ll make sure to refund any overpaid amount and adjust the rest of your billing period accordingly. We’ve got you!
Equipment
We use our own specialized reformers:
BaseLine (studio machine)
AceLine (home/space-saving version)
These machines function as Pilates reformers, suspension trainers (like TRX), and cable machines. We also use free weights (dumbbells, barbells), benches, and resistance bands.
The BaseLine is our in-house engineered studio reformer.
It’s designed for superior stability, smooth movement, adjustable resistance, and a uniquely versatile workout experience that sets BodyBase apart from traditional Pilates studios.
The AceLine is our compact, at-home version of the BodyBase reformer, built for full-body training in a smaller space while maintaining our signature movement quality.
Our machines are developed in-house with a focus on:
Premium engineering
Smooth carriage movement
Multi-functional training options
Unique class programming
They provide a workout experience you won’t find on standard Pilates equipment.
With the AceLine, you have an abundance of options from yoga and pilates to more strenuous workouts such as HIIT and resistance training. For inspiration and guidance, you can download our On Demand app which offers an abundance of workouts.
BodyBase On Demand is our online platform which supports the AceLine machine by offering workouts for every goal, mood and level. Our superstar trainers will guide and motivate you every step of the way! New workouts are added frequently.
Yes! One of the unique features of the AceLine is that it can easily be moved around. With wheels attached under one side of the machine, you can simply lift and move to your desired workout area. The AceLine weighs approximately 30kg.
Assembly is very simple. The AceLine arrives practically ready to go! The only thing you need to do is attach the handle bars (with the tools that come in the box!)
Check out our logistics for information on shipping and delivery.
Yes, of course. We offer demonstrations on an appointment basis at our BodyBase Experience Centre in Rotterdam, the Netherlands. Please email us at hello@bodybase.com and we will be happy to schedule an appointment.
In case you do not live closeby, we can accommodate a demonstration via an online video call and explain everything you need to know, including all of the AceLine’s unique features.
We are happy to assist you with any questions or issues. Please send an email to hello@bodybase.com and we will get back to you promptly.
Memberships
We offer several flexible options, including:
VIP, Flex, Lite, and Off-Peak memberships, plus credit packages and trial options.
Each membership has its own benefits depending on your schedule and workout frequency.
VIP, Lite, and Off-Peak memberships can be paused once for up to 1 month.
Email your studio at least 14 days before your pause start date with:
Pause start date
Pause end date
Reason for pausing
Rotterdam City & Hillegersberg: rotterdam@bodybasestudios.com
Amsterdam: amsterdam@bodybasestudios.com
Your billing cycle will be postponed, not skipped.
Flex memberships cannot be paused.
Send an email with your cancellation request to:
📩 info@bodybasestudios.com
We require a 1-month notice period before the cancellation takes effect.
Early cancellation is possible if you can provide:
Medical proof, or
Confirmation of relocation
If not, you may pause your membership for up to 1 month.
Yes — students receive 15% off all memberships (excluding trials and credit packages).
Send your valid student ID + preferred membership + start date to your studio email.
Memberships are personal and cannot be shared.
Billing does not stop — instead, your upcoming billing date is shifted forward based on the length of your pause.
In case you do not live closeby, we can accommodate a demonstration via an online video call and explain everything you need to know, including all of the AceLine’s unique features.
You can unsubscribe from newsletters at any time by clicking the “unsubscribe” link at the bottom of any BodyBase email. This will only stop marketing emails — booking confirmations and important account updates will still be sent unless you change notification settings in your BodyBase app.
Guest & Referrals
VIP and FLEX members may bring up to two guests per month, free of charge.
A guest who cancels late or doesn’t show up may incur fees on your account.
Follow these instructions to register your guest.
The same rules apply as for your own booking:
Late cancellation = €5 fee
No-show = 1 credit deducted or fee depending on membership
These charges apply to your account.
Payment, Billing & App
You can update your profile, payment details, membership, booking schedule, and notifications directly through the BodyBase App.
We accept major cards and recurring SEPA payments depending on your location.
BodyBase operates with a new booking system (Momence). Download the latest BodyBase App to ensure you have full access to your membership and schedule.
You can update your card or payment method directly in the Billing section of the BodyBase App.
Studio Rules & Policies
Please arrive 5–10 minutes early. Late entry is not permitted for safety and class flow.
Lockers are available at all studios. BodyBase is not responsible for lost or stolen items.
Some studios offer water stations or bottle refill options.
It’s recommended to bring your own towel for hygiene.
16+: allowed without supervision
14–15: allowed with parent/guardian inside the class
Under 14: not permitted
Grip socks are mandatory.
Please wipe down your machine after class and remove personal items.
You may film before or after class, but please be respectful and avoid capturing other members without their permission.
First-Timers
Yes — our trainers provide clear guidance and modifications for all levels.
You’ll get an introduction to the BaseLine machine, movement cues, and progressive exercises that build strength, control, and mobility.
Grip socks (mandatory) you can also buy them at our studios, water, and comfortable activewear.
Please inform your trainer before class so we can adjust exercises safely.